Version 3.0 — effective 4 July 2026.
These General Terms of Use (“Terms”) govern the use of the “Ecomilhas” app, websites and services, operated by ECOMILHAS TECNOLOGIA LTDA (“ECOMILHAS”, “we”), CNPJ 46.740.714/0001-37, registered office at Alameda Vicente Pinzon 54, Vila Olímpia, 04547-130, São Paulo/SP, Brazil, email contact@ecomiles.app.
By registering or using Ecomilhas, you fully agree to these Terms and the Privacy Policy. If you do not agree, do not use the Services.
1. Definitions
“Ecomilhas”/“App”: the app and other Services. “ecomilhas”: a virtual loyalty currency, with no legal tender, exchangeable for discounts or amounts under these Terms. “Trip”: a journey mapped by the App. “Redemption”: converting ecomilhas into a discount or payment. “Wallet”: the record of a user’s redemptions. “Green Card”: the paid subscription. “Mode”: means of transport.
2. Eligibility and registration
Registration is open to individuals aged 18 or over (or the age of majority in your country) with legal capacity, where the Services are available. You must provide true, accurate and up-to-date data (first and last name, email, national ID or equivalent, and password) and may use social login (Strava, Google, Apple, Facebook). Login and password are personal and non-transferable; you are responsible for their confidentiality and for all activity in your account, and must notify us immediately of any suspected misuse. Only one account per user is allowed. Registrations that breach these rules are void and may be cancelled.
3. Description of the Services
We offer two tiers: Ecomilhas for Discounts (free) and Green Card / Ecomilhas for Cash (paid subscription). In both, you make trips using accepted modes and earn ecomilhas per kilometre travelled, subject to the approval/rejection rules, values and availability set by ECOMILHAS.
Trip validation (automated decision): trips are assessed by algorithms based on speed, distance and consistency with the declared mode. Rejection occurs when any single criterion is exceeded by more than 100%, or the second criterion by more than 50% of the values set by the algorithms. Technical failures, non-existent routes or total/partial deviation prevent validation, in which cases ECOMILHAS bears no liability. You may request review of automated decisions as described in the Privacy Policy.
Ecomilhas for Discounts: accumulated ecomilhas may be exchanged for discounts at partner stores. We are not responsible for the delivery, quality, quantity or conditions of partner products/services, whose rules and deadlines you must follow.
Green Card / Ecomilhas for Cash: with an annual subscription, ecomilhas may be exchanged for cash via PIX, subject to: one redemption per day; transfers on the 10th of each monthly cycle, with up to 5 business days for clearing; a valid, correctly registered PIX key. The wallet closes at midnight on the 10th; later redemptions roll into the next cycle. Available amounts depend on partnerships with emission-reduction/neutralisation companies and may vary; ECOMILHAS is not liable for any unavailability of redemption options.
Value of ecomilhas: variable, tied to carbon-credit rates; on average, 1 ecomilha ≈ BRL 0.10 in the shop. The kilometres-per-ecomilha table by mode (Walking/Running/Bicycle/E-bike: 4 km; Bus: 5.7; Electric car: 10.2; Ethanol car: 19.2; Electric motorcycle: 8; Metro/Train: 4) is rounded and may vary monthly. Users are notified of changes; ECOMILHAS is free to set the BRL price once the change is communicated.
Company-paid Green Card: the subscription may be paid by your employer or a partner company, which is responsible for designating the benefiting users. We are not responsible for users not included by the company; such matters must be resolved between the user and the company. Termination or breach by the company causes linked users to lose the benefit.
4. Payments, trials and cancellation
We may offer Green Card trials free or at a reduced fee, whose conditions and time limit (never more than one year) you accept on enrolment. We may change the subscription price with reasonable prior notice; the change applies to the next period, and continued use after it takes effect means acceptance. Green Card payment is annual, valid for one year from subscription, expiring at the end of the term with no automatic renewal. If you cancel during the term, no amounts paid or in instalments will be refunded or cancelled, as payment is annual — without prejudice to mandatory consumer rights (including any statutory right of withdrawal where applicable).
5. User obligations and prohibited conduct
You agree to use the Services lawfully and for their intended purpose. Prohibited actions include: (a) using crawlers, robots, scripts or automated means to access, copy or monitor the Services; (b) circumventing trip validation, simulating trips, falsifying geolocation (e.g., GPS spoofing) or the declared mode; (c) breaching or testing security vulnerabilities or overloading the infrastructure; (d) concealing your identity or origin, impersonating others or masking messages; (e) using the Services to improperly identify other users; (f) posting unlawful, violent, defamatory, pornographic, discriminatory, xenophobic or offensive content; (g) reselling, assigning or transferring the account. You are responsible for the security of your devices and for content you post.
6. Duplicate accounts and sanctions
For any breach, we may warn, suspend or cancel the account and withhold or reverse ecomilhas obtained irregularly, without prejudice to other legal measures. Where duplicate accounts exist, the account without Green Card will be deleted or, if equal, the one with the lower balance; if balances are identical, the most recent one. Suspension may occur for investigation, with an opportunity to explain.
7. Cancellation and account deletion
You may request cancellation at any time without cause. Data will be handled under the Privacy Policy and legal retention duties. Unredeemed ecomilhas at closure may be forfeited unless stated otherwise.
8. Availability, interruptions and changes
We strive to keep the Services available but may, at any time, limit, interrupt or suspend access — in whole or in part — for maintenance, updates, fixes, security or legal compliance, and remove content that disrupts operation or breaches the law. We may modify features and these Terms to reflect the evolution of the Services or the law; material changes will be notified in the App, and continued use will depend on your acceptance.
9. Intellectual property
The software, trademarks, layout, databases and content of the Services belong to ECOMILHAS or its licensors. Copying, reproduction, adaptation, reverse engineering or unauthorised use, in whole or in part, is prohibited without prior written authorisation. Access grants you no intellectual property rights. By posting content, you grant ECOMILHAS a non-exclusive licence to operate it within the Services.
10. Disclaimers and limitation of liability
The Services are provided “as is”, without warranty of uninterrupted or error-free operation. We are not liable for: (a) failures of the user’s equipment, networks or systems; (b) acts of third parties, partner stores, payment processors or providers; (c) third-party content and external links; (d) force majeure. To the maximum extent permitted by applicable law, our total liability for any cause is limited to the amount you actually paid for the Green Card in the 12 months before the event, excluding indirect damages, lost profits and data loss. Nothing in these Terms limits liability that mandatory law (including consumer law) prohibits limiting.
11. Indemnification
You agree to indemnify and hold ECOMILHAS harmless from claims, losses and expenses (including reasonable fees) arising from your misuse of the Services, breach of these Terms or of third-party rights.
12. Data protection
We process personal data under the LGPD and other applicable laws, as set out in the Privacy Policy, which forms part of these Terms. Requests regarding personal data should follow that Policy (contact@ecomiles.app).
13. Support
Questions, suggestions or issues: contact@ecomiles.app · WhatsApp +55 19 99649-6618, Monday to Friday, 9am–6pm (BRT), or by post to our registered office.
14. General provisions, governing law and forum
The invalidity of any clause does not affect the others. Communications by email, SMS or messaging are valid as evidence. These Terms are governed by Brazilian law, without prejudice to the mandatory consumer and data protection laws of the user’s country of residence. The courts of São Paulo/SP are elected, except where the user’s local consumer law requires another forum.
Welcome! The Ecomilhas team wishes you a great experience.
Related documents: Privacy Policy · Cookie Policy · Data Processing Agreement (DPA) for corporate clients.