Version 1.0 — effective as of July 14, 2026.
This Refund Policy supplements the General Terms of Use of ECOMILHAS TECNOLOGIA LTDA (CNPJ No. 46.740.714/0001-37) and explains, in plain language, when amounts are refunded and when they are not. In the event of any conflict, the General Terms of Use and applicable law shall prevail.
1. Who this policy applies to
This policy applies to individual users of the Ecomilhas app, in the following situations:
- subscription to the Green Card (ecomiles for cash);
- redemptions of ecomiles for cash via PIX (Brazil's instant payment system);
- exchanges for discounts at partner stores.
It does not apply to corporate contracts: when the subscription is paid for by an employer or partner company, the terms of the agreement entered into between the company and ECOMILHAS apply.
2. Right of withdrawal — 7 days
The Green Card is contracted away from the business premises (through the app or website). Therefore, under Art. 49 of the Brazilian Consumer Protection Code, you may withdraw from the contract within up to 7 (seven) calendar days, counted from the date of contracting, without needing to provide any justification.
Once withdrawal is exercised within the deadline, the amounts paid are refunded in full and monetarily adjusted, using the same payment method used for the purchase.
3. Cancellation after the 7 days
The Green Card is an annual subscription, valid for one year from the date of contracting and without automatic renewal.
Pursuant to clause 4 of the General Terms of Use, cancellation during the subscription term does not give rise to any refund or cancellation of amounts paid or in installments. Your access to the Green Card remains active until the end of the period already contracted.
4. Subscriptions contracted through the App Store or Google Play
If you subscribed to the Green Card within the App Store (Apple) or Google Play, the refund request must be made directly to the app store, following its policies. ECOMILHAS does not process refunds for purchases made through these channels.
5. Cash redemptions (PIX)
A redemption is not a purchase — it is the conversion of your ecomiles balance into cash. For this reason, there is no “redemption refund.” The rules of the Terms apply:
- one redemption per day;
- transfers carried out on the 10th of each monthly accrual period, taking up to 5 business days to clear;
- the wallet closes at midnight on the 10th; subsequent redemptions fall into the following accrual period;
- you must have a valid PIX key correctly registered.
Incorrect PIX key: if the transfer is returned by the financial institution, the amount returns to your ecomiles balance and may be redeemed in the following accrual period, after the key is corrected. ECOMILHAS is not liable for transfers sent to a PIX key registered incorrectly by the user.
6. Discounts and purchases at partner stores
Purchases made at partner stores are contracts between you and the store. Cancellation, exchange, return, and refund follow the store’s own policy and the legal deadlines applicable to it.
ECOMILHAS is not responsible for the delivery, quality, quantity, or conditions of the products and services offered by partner stores.
7. Ecomiles obtained irregularly
Pursuant to clause 6 of the Terms, in the event of fraud — such as geolocation spoofing (GPS spoofing), route simulation, or duplicate accounts — we may withhold or reverse the ecomiles obtained irregularly and suspend or cancel the account.
In such cases there is no refund of the amounts paid for the subscription.
8. Account cancellation and deletion
You may request cancellation of your account at any time, without justification. Ecomiles not redeemed by the time of closure may be forfeited, unless otherwise provided.
9. Discontinuation of the service by ECOMILHAS
If ECOMILHAS discontinues the Green Card during the term of your subscription, you will be refunded on a pro rata basis for the period not used, using the same payment method.
10. How to request
Send a request to contact@ecomiles.app providing: full name, CPF, the e-mail registered on the account, and the reason for the request. We are also available on WhatsApp +55 19 99649-6618, Monday to Friday, from 9 a.m. to 6 p.m.
We will confirm receipt and get back to you regarding the review. If the request is granted, the refund is processed using the same payment method; the time until the amount appears in your account or on your statement depends on the card issuer or financial institution.
Related documents: General Terms of Use · Privacy Policy · Cookie Policy · Data Processing Agreement (DPA) for corporate clients.