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Frequently Asked Questions - FAQ
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Frequently Asked Questions - FAQ

💡 Just landed here and still not sure how the urban miles program works? Emilha's got you covered 😊

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Step-by-step guides on how to use the app.

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Help & Support

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Content about what we do, how we do it, and why it matters.

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Rolling out the purple carpet for you 💜 Find answers to your top questions right here.

If you can't find what you're looking for, reach out to us on WhatsApp, Facebook, or Instagram. Our (human) support hours are Monday through Friday, excluding holidays, from 9 AM to 6 PM 😉

General Account Support

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I forgot my password — what now?
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Does my PIX key have to be a CPF?
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How long does trip validation take?

About Trip Validation

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My trip was rejected — why?
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How do I log a fuel-up?
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I registered my electric/flex vehicle — what's next?

About the Green Card Subscription

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What is it and how do I subscribe?
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I made a redemption — when does the PIX arrive?
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What are the Green Card benefits?

Redemptions & Rewards

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How do I redeem rewards in the app?
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How does the shop restock work?
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I redeemed a gift card but never received it — what do I do?

For Sustainable Businesses

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How do I bring Ecomilhas to my company?
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How do I export my CO2e history?
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How do I access the rewards dashboard?
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How do I give my team members access?

For Employees

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How do I link my account to my company?
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What rewards will I be able to redeem?
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