Frequently Asked Questions

💡 Landed here out of nowhere and still don't understand how the urban miles program works? Emilha explains it to you 😊

App Tutorials

step by step on how to use the app in our videos.

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Customer Service and Support

Emilha is our artificial intelligence that helps you in the app.

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Ecomiles Blog

Content about what, how and why we do what we do.

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Purple carpet for you 💜 Find your main questions here in this FAQ.

If you don't find your question easily here, you can reach us through our WhatsApp here, or through Facebook or Instagram as well. Our (human) service hours are Monday to Friday, except holidays, from 9:00 AM to 6:00 PM 😉

General Account Support

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I forgot my password, what now?

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Why can only CPF be used as PIX key?

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How long does it take to validate a trip?

About Trip Validation

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My trip was rejected, why?

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How do I register a fuel fill-up?

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I registered my electric/flex vehicle, what now?

About Green Card Subscription

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What is it and how do I subscribe to the plan?

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I made a payout request, when does the PIX arrive?”?

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How do I claim benefits in the app?

Redemptions and Benefits

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How do I claim benefits in the app?

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How does the store recharge work?

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I claimed a gift card but it didn't arrive, what do I do?

For Sustainable Companies

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How can my company get started with Ecomilhas?

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How do I export CO2e history?

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How do I access the benefits panel?

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How do I give access to my employees?

For Employees

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How do I request a link to my company?

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What benefits will I claim?

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